Privacy Policy

Last Updated: 24th of February, 2024

Hiper LLC (We”, “Us”, “Our” and/or “Company”) takes User and/or Client (“You”, “Your” and/or “Client”) privacy seriously and provides this Privacy Policy to clarify best practices since they relate to information collected and/or processed through Our Platform  https://www.joinhiper.com/ and/or https://app.joinhiper.com (“Platform”).

This Privacy Policy (the “Privacy Policy” and/or “Policy”) explains what information we collect from you, why we collect it, how we process, use and/or disclose the Data we receive from you.

The Privacy Policy is construed in accordance with international data protection laws and best practices together with any implementing regulations and sets out and executes key principles of data protection laws:

1.   Lawfulness
2.   Fairness and transparency
3.   Purpose limitation
4.   Data minimization
5.   Accuracy
6.   Storage limitation
7.   Integrity and confidentiality (security)
8.   Accountability

We only collect the personal data we need for our specified purposes as set out in the foregoing Privacy Policy. We periodically review the data we hold and delete anything we don’t need.

We may update this Policy from time to time and we will post updates together with the most recent date of modification. You are encouraged to revisit this page on a regular basis to find out changes in our Privacy Policy. Your continued use of the Platform will be deemed your acceptance of those modifications. Therefore, if you do not agree to changes in our Privacy Policy you shall stop visiting our Platform.

1. What is Personal Information?
“Personally Identifiable Information” (the “Personal Information”) refers to details collected on the Internet about an individual consumer, including an individual’s first and last name, a physical street address, an email address, a telephone number, or any other information that permits a specific individual to be contacted physically or online.

2. Who Controls Your Personal Information?
Hiper LLC is a “Controller” of all personal data collected and used to provide Platform and for any other purposes set out in this Privacy Policy. This means that we are responsible for deciding how and why your data is used and for ensuring that your data is handled legally and safely.

3. Collection of Your Personal Information
The collection of personal information is a critical component of our interactions with you as a user of our Platform. When you choose to engage with our Platform, whether by visiting, filling out any forms, or by any other means through which you voluntarily provide us with information that can personally identify you, we are positioned to collect such information to enhance your experience and to tailor our services to meet your needs more effectively. This process may occur under a variety of circumstances, each designed to gather the most relevant information to improve our offerings and ensure a seamless user experience. Specifically, we may collect the details shown in the table below when you engage in activities such as registering on our site, subscribing to newsletters, responding to surveys, or using any other services that require personal information.

The collection of this information allows us to understand your needs better, provide personalized services, and maintain a secure environment for all users. It's important to note that this process is conducted with the utmost respect for your privacy, ensuring that all personal data is handled in accordance with applicable privacy laws and our own privacy policy, which outlines the measures we take to protect your information.

4. Information Collected Automatically
When you visit our Platform, our servers may automatically record information that your device sends whenever you visit the Platform (“Log Data”). This Log Data may include information such as the computer’s/Device’s Internet Protocol (the “IP”) address, browser type, access times and dates, and other statistics. Log Data does not directly identify you but can be combined with other data pieces to reveal your identity.  We don’t use Log Data in this way. We only use this information to monitor and analyze the Platform and increase our Platform’s functionality and user-friendliness and better tailor the Platform to our Users’ needs through aggregating, analyzing and evaluating such information.
Each time you open the Platform, we collect information about how and when you use it (such as the time and dates, searches in the Platform features and results you select, pages visited, Platform crashes and other system activity). We use this information to improve the Platform.

5. Cookies
Like many websites, we may use "cookies" or other similar tracking technologies (collectively “Cookies”) to collect information. A cookie is a small data file that we may transfer to your computer's hard disk for record-keeping purposes. We may use cookies to enable certain features of the Platform, to better understand how you interact and to monitor aggregate usage by visitors and web traffic routing on the Platform. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, our Platform’s customization features may not function, and/or you may not be able to use all portions of the Platform or all functionality of the Platform.
Our Platform may place and access certain Cookies on your computer or device. We use Cookies to facilitate and improve your experience of our Platform, and services.
We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected at all times.
We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies are used to collect and track information and to improve and analyze our Services.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.
We use both Session and Persistent Cookies for the purposes set out below.
By using our Platform, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on our Platform for analytics and for marketing purposes.
We may use some or all of the following types of Cookies:

Strictly Necessary Cookies
A Cookie falls into this category (usually first-party cookies) if it is essential to the operation of our Platform as without them, we cannot provide the functionality that you need to use the Platform. For example, essential cookies help remember your preferences as you navigate through the Platform, also support functions such as logging in, and payment transactions. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have requested cannot be provided. We use these cookies exclusively to deliver those services to you.

Functionality Cookies
Functional Cookies allow our Platform to remember choices you make, e.g., your user name, log in details and language preferences and any customizations you make to pages during your visit. They are necessary to provide features and services specific to individual users.
The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Platform.

Analytics Cookies
It is important for us to understand how you use our Platform, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping us to improve our Platform and your experience of it.

Marketing/Targeting Cookies
It is important for us to know when and how often you visit our Platform, and which parts of it you have used (including which pages you have visited and which links you have clicked). As with analytics Cookies, this information helps us to better understand your behavior and, in turn, to make our Platform and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties in accordance with our Privacy Policy.

Third Party Cookies
Third-party Cookies are not placed by us; Instead, they are placed by third parties that provide services to us and/or to you. Third-party Cookies may be used by advertising services to serve up tailored advertising to you on our Platform, or by third parties providing analytics services to us (these Cookies will work in the same way as analytics Cookies described above).

Persistent Cookies
Any of the above types of Cookies may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our Platform.

Session Cookies
Any of the above types of Cookies may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our Platform until you close your browser. Session Cookies are deleted when you close your browser.

Cookies on our Platform are not permanent and will expire as described in herein.

Consent and Control
Before Cookies are placed on your computer or device, you will be shown a banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; However certain features of our Platform may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of Cookie that We use.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

Please note that if you limit the ability of Platform to use cookies, you may worsen your overall user experience, since it may no longer be as personalized to you. It may also stop you from saving customized settings like login information.

Manage Cookie Preferences

Where required, we enable you to reject the use of certain cookies for purposes such as advertising and analytics and research, by visiting your cookie settings, without affecting the lawfulness of processing based on your consent before its withdrawal.

6. Information Use and Processing
We only use your Personal Information for purposes that are expressly set out in this Privacy Policy. Particularly, we use it for the following purposes:

1. Contact you;
2. Offer our services, products and/or new features of the Platform or products;
3. Conduct research for User experience enhancement purposes;
4. Personalize the Platform and/or products for you;
5. Protect our legal rights and enforce our policies.
6. Respond to your inquiries and communicate with you.

We may additionally use your Information in other ways naturally related to the circumstances during which you provided the information.

We will only process your personal information where we have legitimate legal grounds for doing so. The legal basis to process your personal information includes processing that is necessary for our legitimate interests, which are to:

7. Research, develop, fix, and make available new features for the Platform and/or our products.
8. Confirm your eligibility to use our Platform.
9. Provide technical support to users and make sure that the Platform is secure.
10. Verify Users’ identities to restrict unauthorized and fraudulent use of our services and/or products.
11. Prevent breaches of our terms and policies or restrict harmful or illegal activity.

We might process data based on your permission (for instance, where you provide us with marketing consent), which can be withdrawn at any time by contacting us at the email address: support@joinhiper.com.

We work effortlessly to enhance the Platform and add functionality, which we think will make it safer and more useful. New features may involve similar uses of your data to those determined above.

We regularly review data processing practices and will keep you updated if we decide to change anything.

We may send you information we think you may find useful, and you can opt-out of receiving further notifications or emails if you wish and please contact us regarding this matter at the following email: support@joinhiper.com

7. How Do We Share Information?

We will not share, sell, distribute, or otherwise disclose any of the Personal Information collected through the Platform, except as described in this Privacy Policy or with your consent.

We may engage third-party companies and individuals to perform services on our behalf, including without limitation, to facilitate our Platform, perform Platform-related and other services (e.g. maintenance services, database management, analytics, communication with users, employment and improvement of the Platform’s features). These third parties may have access to your Personal Information. We do not authorize these third parties to use your information for any purpose other than to provide the above services.

We may also disclose information about you that we have collected via the Platform to the government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes (including but not limited to subpoenas), to protect the property and rights of the Company or any third parties, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be or to pose a risk of being illegal or unethical.

Where there is an investigation into alleged criminal behavior or to protect the vital interests of the Company or any other individual, we will cooperate with law enforcement inquiries. This may include preserving or disclosing any of your information, if we believe in good faith that it is necessary to comply with laws or regulations, or when we believe that disclosure is necessary to comply with a judicial proceeding, court order, request, etc.

We reserve the right to transfer information we have about you and that we have collected via the Platform in the event we sell or transfer all or a portion of our business or assets. Should such a sale, business transition or change of ownership occur, such as a merger or acquisition by another company, or in the event of insolvency, we will use reasonable efforts to try to require that the transferee use the Personal Information you have provided through our Platform in a manner that is consistent with this Privacy Policy. Any changes to this Privacy Policy during the process will be communicated to you through email.

8. Third Parties

We may share the information that we collect with third parties such as promotional and marketing partners, current and future affiliated companies, business partners and others whose products or services we think may interest you.

We engage trusted third-party service providers to provide services to us, such as hosting and maintenance of our servers and the Platform, database storage and management, email management, storage marketing, employment management, customer relationship management, etc. We will likely share your Personal Information with these third parties to enable them to perform these services for Us and for You.

9. Children’s Information

We do not knowingly collect Personal Information from children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with such information without their consent, he or she should contact us at support@joinhiper.com and upon receiving such an email we will remove the data.

If you are under 18, do not enter information on our Platform. Thus, we encourage parents and legal guardians to monitor their children’s internet use and to help enforce our Privacy Policy by instructing their children never to provide personal information on our Platform without their permission.

COPPA (Children Online Privacy Protection Act). When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission of the United States, a consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13.

10. Information Security

We maintain administrative, technical, and physical safeguards for the Platform designed to protect against the loss, misuse, or unauthorized access, disclosure, alteration, or destruction of the Personal Information we collect through the Platform. However, we cannot guarantee that any information collected is perfectly secure. While we perform reasonable due diligence in selecting third-party providers associated with processing and data handling.

Regardless of where you are located, the Company collects information, and processes and stores that information in databases stored on servers located in the United States of America (USA).
We place great importance on the security of all information associated with our users and store such information securely with SSL (Secured Socket Layer) mechanism. Remember that the submission of information over the internet and mobile networks is never entirely secure. We cannot guarantee the security of information you submit via the Platform whilst it is in transit over the internet or mobile networks and any such submission is at your own risk.

11. How Long We Keep Your Information

By providing you with products and/or services, we might create records that contain your information. We manage our records to help us to serve our users in an efficient way and to comply with legal and regulatory requirements.

How long we keep records depends on the type of record, the nature of the activity, product or service and the applicable legal and regulatory requirements. How long we retain your information may change based on business or legal and regulatory requirements. If you are our Platform user, we keep most of your data as long as you’re using the Platform and for six years after that to comply with the law and/or if we face a legal challenge. In some circumstances, we may keep data longer if we need to due to our legitimate interest and/or if the law requires.

Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfill the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure.

Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such an event, we will do so only as long as necessary to fulfill those purposes. Please contact us via support@joinhiper.com for more information.

Information that you submit via the Platform is sent to and stored on secure servers located in the USA. Information submitted by you may be transferred by us to the third parties in the circumstances, which may be situated outside these jurisdictions.

We keep your personal information as long as we need it for legitimate purposes and as permitted by applicable law. We delete or pseudonymize (remove information that identifies you) your information upon deletion of your Personal Information (following the safety retention window) unless:

1. We must keep it to comply with applicable law (for instance: the “traffic data” retention period is 1 year)
2. We must keep it to evidence our compliance with applicable law (for instance, records of consents to our Terms, Privacy Policy and other similar consents are kept for six years)
3. There is an issue, claim or dispute requiring us to keep the relevant information until it is resolved.

12. Legal Rights

When you are using our Platform, you have the following rights:

Right to be informed: what personal data the Company is processing and why (we provide this information to you in this Privacy Policy).

Access: You have a legal right to request access to a copy of the personal information we have collected. For such information, contact us at support@joinhiper.com

Deletion: We store your personal information for as long as necessary to provide our services and products. You have the right to request the deletion of your Personal Information if you believe we no longer need it for the purposes for which it was provided. Note, that we might keep a record of your request to ensure compliance with legal obligations. To request deletion of your Data, contact us at support@joinhiper.com

Right of rectification: if the data held is inaccurate, you have the right to have it corrected. For such requests, contact us at support@joinhiper.com

Marketing opt-out: You have the right at any time to prevent the use of your Personal Information for direct marketing purposes. If you no longer want to receive marketing messages, please let us know by writing to us at support@joinhiper.com

Right to object to us processing information: You have a right to object to us processing any personal data that we process where we are relying on legitimate interests as the legal basis of our processing. If you request to exercise your right to object, if we have legitimate grounds to carry on processing your data, we will be able to continue to do so. Otherwise, we will cease processing your data. For such requests, contact us at support@joinhiper.com

Right to data portability: you can request a copy of your data in a machine-readable form that can be transferred to another provider. For such requests, contact us at support@joinhiper.com

Rights related to automated decision-making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision that has legal or significant effects on the individual. In these circumstances, your rights include the right to ensure that there is human intervention in the decision-making process. We do not use automated decision-making at Hiper LLC.

California Online Privacy Protection Act. CalOPPA is the first state law in the United States to require commercial websites and online service providers to post a privacy policy. The law’s reach stretches well beyond California to require a person or company that operates platforms collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/

According to CalOPPA, we agree to the following:

1. Users can visit our Platform anonymously.
2. Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website homepage.
3. Our Privacy Policy link includes the word ‘Privacy,’ and can easily be found on the page specified above.
4. Users will be notified of any privacy policy changes on our Privacy Policy Page
5. Users can change their personal information by emailing us.

“Do Not Track” Requests & Behavioural Tracking

Please be advised that currently, we do not respond to “Do Not Track” requests. You should be aware that we allow third-party behavioral tracking on our Platform.

Fair Information Practices

The Fair Information Practice Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

1. We will notify the users via email within seven (7) business days.
2. We also agree with the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data controllers, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:

1. Send information, respond to inquiries, and/or other requests or questions.
2. Process orders and send information and updates pertaining to orders.
3. We may also send you additional information related to your product and/or service.
4. Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM we agree to the following:

(a) NOT use false, or misleading subjects or email addresses.

(b) Identify the message as an advertisement in some reasonable way.

(c) Monitor third-party email marketing services for compliance, if one is used.

(d) Honor opt-out/unsubscribe requests quickly. Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email, and we will promptly remove you from all correspondence.

GDPR

The General Data Protection Regulation of the EU and the UK (collectively the “GDPR”) gives the residents of the EU/UK certain rights when their personal data is being collected and processed. At Hiper, we are committed to complying with the GDPR.

This Privacy Policy, in its entirety, conforms with the information disclosure obligations set out under the GDPR. Therefore, EU/UK residents should read the entire Privacy Policy to find out how we handle their personal information.

Legal Bases of Processing

We rely on the following legal bases under the GDPR to collect and process your personal information:

(a) Consent: you have given your consent for processing personal data for one or more specific purposes by agreeing to our Privacy Policy and Terms of Service and by continuing to access the Service.

(b) Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.

(c) Legal obligations: Processing personal data is necessary for compliance with a legal obligation to which we are subject.

(d) Legitimate interests: Processing personal data is necessary for the purposes of the legitimate interests pursued by the Company to improve your overall customer experience and achieve the purposes set out in this Privacy Policy or in our Terms of Service.

Data Subjects Rights

As an EU/UK resident, you have the rights accorded to you under Chapter 3 of the GDPR, and we always work to uphold these rights. These rights correspond to your rights accorded to you under the relevant section of this Privacy Policy. In order to obtain more information about your rights and how to exercise your rights, please contact us at support@joinhiper.com

International Transfer of Data

If you are a resident of the EU/UK, you should be aware that when you access our Platform and use our Service your personal information might be transferred to countries located outside the EU/UK.

Exercising Your Data Protection Rights

You may exercise your rights of access, rectification, cancellation, erasure, and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests, such as by asking you questions about your use of the Service. If you make a request, we will try our best to respond to you as soon as possible.

You have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA) if you reside there, the FTC if you are in the United States, or the relevant authority in your jurisdiction if you reside elsewhere in the world.

13. Updating Your Information

If you would like to update your Personally Identifiable Information, please contact us by emailing support@joinhiper.com

Also, you can request at any time to permanently delete your Personal Information. Upon receiving your request, we will take reasonable steps to make sure it is no longer stored in our databases. For up to 30 days, it is still possible to restore your Personal Information if it was accidentally or wrongfully deleted. After 30 days, we begin the process of deleting Personal Information from our systems permanently.

If you have questions about this Privacy Policy, or if you are unhappy about how we handle your information, please email your question, comment or complaint to us at the following address: support@joinhiper.com

If we make a change to this policy, we will notify you via email to the email associated with you or by posting a notice on the Platform. By continuing to access or use the Platform after those changes become effective, you agree to be bound by the revised Privacy Policy.

14. How to Get in Touch with Us?

Please submit any questions, concerns, or comments you have about this Privacy Policy or any request concerning your Personal Information to support@joinhiper.com

Company: Hiper LLC
Legal Address: 51 Hearthstone Rd. Newbury, NH 03255
Contact information: matt@joinhiper.com

© 2024, by Hiper LLC, All Rights Reserved

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